Question 1

Is Voxium only for healthcare?

Accepted Answer

No. Voxium is a multi-industry AI Voice + WhatsApp automation platform. Healthcare is our first live vertical and current pilot focus, with additional vertical tool packs on the roadmap.

Question 2

What channels does Voxium support today?

Accepted Answer

Production-ready today: AI Voice (inbound calls) and AI WhatsApp (Business API messaging). Both share a tenant-isolated platform, knowledge base, and operations dashboard.

Question 3

Can I start with WhatsApp only?

Accepted Answer

Yes. WhatsApp Starter and Growth packages are designed as entry-level messaging automation. You can add Voice later or choose the Complete AI Front Desk bundle.

Question 4

How is Voice priced?

Accepted Answer

Voice plans include a monthly minute allowance (Starter includes 200 minutes). Additional usage is billed per minute. Setup and monthly platform fees are separate.

Question 5

Does the AI escalate to a human?

Accepted Answer

Yes. You configure escalation rules — the AI handles routine conversations and routes to your team when confidence is low or the caller requests a person.

Question 6

Is my business data isolated from other tenants?

Accepted Answer

Yes. Voxium uses strict multi-tenant isolation — each organization's customers, conversations, knowledge base, and AI tools are scoped to that tenant.

Question 7

Which industries are live today vs coming soon?

Accepted Answer

Healthcare is live (first vertical). Real Estate has a tool pack in development. Legal, Automotive, Financial Services, and Call Centers are on the roadmap — contact us for early access.

Question 8

How long does setup take?

Accepted Answer

Typical onboarding includes agent configuration, knowledge base ingestion, and channel connection. Timeline depends on plan complexity — our team guides you through Connect → Configure → Go Live.